A few things you should know about the data you store in TroopTrack

• We don't sell it.
  
• We don't share it.
  
• We don't let it out of our sight without your permission.
  

Period.

That said, there are some things you should remember

It's partly the job of scouts, parents, and scout leaders to protect the privacy of troop members. Here are a few simple guidelines you should follow to keep your troop data private and secure.

• Don't create a single "leader" or "admin" account and share it with other leaders. Create separate accounts for each person who uses TroopTrack.
  • These generic administrator accounts are a security problem and users should never share username/password information with anyone else.
    
  • Generic accounts also make it hard for us to do support for your account... since there isn't a real name under the account owner it is harder to verify the identity of anyone claiming to be an administrator.
    
• Make sure you assign the right access levels and privileges to your users.
  
• Don't add users you don't know.
  
• Don't use the "remember me" login option on public computers.
  

Will I always be able to access my data?

We do our best to make TroopTrack available at all hours. Planned outages are rare, but when they do happen we announce them on the Product Updates page (accessible by clicking the little megaphone icon at the far right of the top bar), and on our Facebook page.

How can I back up my TroopTrack data?

We've created several reports that troop leaders can use to back up TroopTrack data. The report you want to use depends on what exactly you want to back up.

If you want a backup of all of a particular youth's achievement records, go to the youth's profile, click the Reports button and choose whether you want the detailed record or the summary record. Both reports list achievements earned, hours of service, miles hiked and canoed, nights camped, and leadership data. The detailed record also includes partial achievements and the dates of all the requirements met for the achievements. You can also email the report to someone else in the troop; this will email the detailed record.

 

To get to these reports, click the Quick Nav button in the top bar, and then click Reports. This causes a box to drop down listing all the reports available to you. Alternatively, you can click Manage > Reports > All Reports, which shows a similar list of all your troop's reports.

We've found that sometimes these reports are messed up in the process of being emailed. In any case, the generated report will be saved under your Files tab on your user profile after you request the report. You can always access these reports here.